"SDEK Logistics Solutions" is a courier delivery service engaged in express and air transportation of goods, correspondence and goods throughout Russia and the world. It is worth noting that SDEK is considered the number one postal service, focused on courier delivery of parcels from China to Russia and the CIS.

The SDEK company delivers urgent and non-urgent cargo and documents to more than 20,000 cities in 220 countries and regions. The company has more than 420 of its own offices and about 400 partner offices, including SDEK delivery points, and about 5,000 vehicles for delivering documents and cargo.

The central office of SDEK is located in Novosibirsk, but one of the company’s main sorting centers is located in the Moscow region, the city of Dzerzhinsky.

In 2014, CDEK opened its first office in Beijing, thanks to which CDEK became the number one logistics partner of many transport companies from China when delivering to Russia and the CIS:

• Parcels with tracking numbers similar to ZESZE2019392490YQ are delivered from China by Eshun ZES Express, and after crossing the Russian border are transferred to CourierServiceExpress. A typical delivery route is Yiwu - Dulat - Almaty - Moscow (central warehouse of CSP).
• If the tracking number is similar to JNTCU0100392029YQ, then it belongs to the Chinese company J-NET, and is delivered by SDEK or Pony Express in Russia.
• 10-digit digital numbers similar to 1960054211, 1960050037 are tracked via CDECLS when passing through China
• AS000000000CN - Such parcels are delivered to Russia via China EMS and SDEK

Recently, the number of AliExpress sellers offering SDEK delivery has increased significantly, and GearBest has made sending goods through SDEK almost the main method of delivery to Russia.

SDEK order tracking by invoice number

To track a SDEK TC parcel by invoice number, shipment number or track number, just enter the tracking number (invoice number) in the search field above.

Tracking numbers can be completely different and depend on SDEK logistics partners. Internal SDEK invoice numbers consist of 7-10 digits. I noticed numbers in the following format: BELBE7041003770YQ, XYLCK8011603889YQ, JNTCU0200020902YQ, CHN0000061316, XM3C3N016851, EXT44790316.

SDEK cargo tracking using the invoice is available both on the company’s official website and on our service. When tracking on our website, we will check the necessary services collaborating with TC SDEK, and show you all the statuses, especially when the parcel is sent from China.

Track SDEK Moscow, Novosibirsk, Krasnodar, Voronezh and any other city in Russia to which SDEK delivers orders.

Use the SDEK hotline at 8 800 250-14-05 if you have additional questions about the company’s work.

SDEK parcel tracking by track number

In the SDEK company you can find the parcel by the invoice number, as well as by the tracking number if the parcel is delivered from abroad and is transferred to SDEK.

For example, SDEK cooperates with the Chinese JNET, whose tracking numbers look like JNTCU...YQ, and when transferring a parcel from JNET to SDEK for delivery in Russia, SDEK assigns an internal invoice number similar to 1080362728.

SDECOM parcel tracking by invoice number

The correct name of the transport company is SDEK. To track a parcel sent by SDEK, you need to enter the bill of lading number in , and click the Track Cargo button.

How to check your SDEK parcel

The SDEK website is quite slow, so it is most convenient to control the SDEK parcel using our service, which checks the official SDEK website without downloading unnecessary data.

SDEK delivery tracking

SDEK delivery is a fairly popular shipping method in Russia, but SDEK tracking is often lame. There are only 3 ways to track your SDEK parcel on the official website: through the tracking form on the main page, through your personal account after registration, and through their mobile application for iOS and Android.

And all 3 methods have not worked for the last week (since the end of September 2018) or work intermittently, then SDEK finds the package, then it says that the order was not found, then it is impossible to connect to the server.

So that you do not waste your time trying to track your parcel using any of the 3 methods above, we have created this service, which will check for you in every possible way the location of the SDEK cargo and show you complete information about it.

SDEK parcel tracking by ID

The SDEK parcel identifier is the same as the waybill, track number, track code, or shipment number. Therefore, tracking a parcel by ID does not present any difficulties, provided that the SDEK website is working and is willing to provide order data, which has not happened often lately (at the end of September 2018).

SDEK cargo tracking by phone number

As far as I know, SDEK does not provide the ability to track parcels by phone number of the recipient or sender.

SDEK cargo tracking by recipient's last name

As far as I know, SDEK does not provide the ability to track parcels by the last name of the recipient or sender. Extended tracking by last name is only possible with Business Lines and is possible with other transport companies.

CDEK tracking by track number

CDEK track numbers most often consist of 10 digits and start with 108 or 109, for example 1093800108 or 8 digits like 13624185. It is also known that China Post EMS ePacket parcels with track numbers similar to AS750475341CN in Russia are delivered by SDEK.

Our service knows everything about SDEK track numbers and will allow you to track your parcel using any SDEK track number you have.

www.cdek.ru track your order by invoice number

The official website www.cdek.ru allows you to track your order using the invoice number, but does not show complete information about the cargo. With our service, you can track your cargo or SDEK parcel immediately through the official website, as well as through the SDEK mobile application, and find out complete information about the parcel, such as weight, full name or name of the sender and recipient, the full address of the sender and recipient and the cost of shipping.

SDEK Parcel tracking

Parcel is a new SDEK service for ordinary people. According to the company, when sending parcels you will no longer have to stand in lines, measure and weigh items. Come to any SDEK order pick-up point, buy a suitable box and send it to another city in 5 minutes.

This is an analogue of sending through Russian Post at a comparable price with the advantages of no queues and modern customer service.

Shipping using Parcels is especially suitable if you sell goods through Avito, Youla, Sibmama or other similar sites and you need to send something to the buyer.

Track numbers for Parcel shipments are exactly the same as for all other SDEK shipments. Feel free to enter the track number of your Parcel in the tracking field above on this page!

What is a tracking number in TC SDEK

If this is your first time dealing with sending or receiving orders at SDEK, you may be confused by the question of how to track your parcel.

As a tracking number in SDEK, you can use the invoice number, which uniquely determines the location of the cargo.

SDEK where to pick up a parcel

After the parcel arrives at the SDEK warehouse, you will receive an SMS message in which they will write where you can receive the parcel. The most convenient way, besides courier delivery, is to pick up the parcel from the point of delivery; there are almost never queues there, unlike Russian Post.

Pickup from the SDEK pick-up point is available after your parcel has arrived at its destination and is in the company’s warehouse. SDEK pick-up points in Moscow, where you can also find pick-up points for SDEK orders in your city.

How long does it take to send an SDEK package?

In practice, most SDEK parcels are delivered in 20-40 days; there are exceptions when the parcel arrives in 2 weeks.

SDEK does not deliver directly from Chinese stores, the company works through intermediaries, small and medium-sized courier companies in China, which deliver throughout China to the customs borders of Russia, but SDEK itself delivers in Russia.

Let's look at the typical route for SDEK parcels from China to Moscow. After sending the goods by the seller, the parcel is sent to Suifenhe, usually arrives there in 4-6 days and is handed over to the Chinese customs service. Customs clearance takes 3-7 days, depending on how busy the checkpoint is. After successfully passing through customs, the parcel is placed at the disposal of TC SDEK. Geographically, the parcel is located in Vladivostok, the next day it reaches Khabarovsk, from where it is sent by plane to its destination.

SDEK delivery times or how long to wait

There are no deadlines as such; the company allows 30-45 days for parcel delivery. You need to understand that the parcel travels through China by land, and the workload of Chinese and Russian customs can greatly affect the speed of delivery.

How long is an SDEK parcel stored?

When delivered from online stores, the parcel is stored for the first 14 days free of charge. Starting from the 15th day of storage, the fee is 15-30 rubles/day, depending on the size of the cargo. More details on the official website.

Types of SDEK shipments

• Parcel warehouse-warehouse - Fast and convenient delivery service across Russia, similar to sending through Russian Post, only without queues, with fast and polite service;
• Trunk express warehouse-warehouse - Fast and inexpensive delivery of goods along the main routes of Russia. Savings on delivery are achieved by transporting goods by road to popular destinations. Both small parcels and consignments are accepted for dispatch within a short time;
• Parcel warehouse-warehouse - Optimal prices for transportation of goods and mail throughout Russia for online stores;
• Parcel door-warehouse
• Express light warehouse warehouse - Urgent delivery of light cargo (up to 29 kg.). The service is designed for urgent delivery of important documents, letters, correspondence and small parcels throughout the city, region or Russia;
• Express light warehouse door
• Express light interval warehouse door
• Chinese Express Warehouse-Door - Services for foreign distance trading companies - this is a range of services for economical delivery of goods from abroad to Russia for companies engaged in international distance trading;

history of the company

The company was originally called Express Courier and was founded on February 25, 2000 in Novosibirsk. Initially, the company's goal was to develop the Siberian region and the Far East: express delivery of documents and cargo was carried out in the shortest possible time and at the lowest prices.

In 2001, the company expanded its geography and opened its first regional office in Moscow, after establishing delivery in the eastern part of Russia.

In 2015, SDEK opened 9 divisions in China, 2 offices in Belarus, 6 offices in Kazakhstan. As a result, by the end of 2015, SDEK became represented in 5 countries with 323 offices.

Track SDEK cargo using the invoice, as well as any postal and courier shipments across Russia, from China, Israel, the USA, Great Britain, and Italy.

We have concluded relevant agreements with all organizations, so the sending process occurs as quickly as possible.

POST OFFICE

Delivery is made only within Russia!
(If delivery of clothing (goods) outside Russia is required, contact us to clarify the possibility of such delivery and determine the cost).
Delivery is carried out by Russian Post.

Delivery procedure

After receiving your order, it usually takes 1-2 business days to process it (production, registration, etc.), after which the package is sent by mail to the address you specified.

Delivery times for parcels to different regions vary and usually range from 1 to 4 weeks.

Please note that there are seasonal restrictions on the delivery of postal items to some remote areas of our Motherland. You can obtain more detailed information from your post office, or. If there are restrictions, they are indicated in the detailed information about the postal facility, including the period.
After sending the parcel, it is assigned a number - a postal identifier, which is also available in the user’s personal account. Using this number you can also track the parcel on the Russian Post website (this service does not always work stably and often has errors).

When a parcel arrives at your address, you will receive a notification at home, with which you need to go to your post office. Don't forget to bring your passport or other identification document with you.

The notification may not arrive due to reasons beyond our control: negligence of postal workers, missing or broken mailboxes, etc.
In this case, you need to go to your post office yourself and inquire about the arrival of a parcel in your name, telling the postal worker the parcel number. ATTENTION! Parcel storage period at the post office 15 days, after that she will be sent back to us.

ATTENTION!

10% discount for the entire order placed by prepayment in any convenient way (except for products from the "Sale" section and products with a reduced price).

EMS - MAIL

An alternative to Russian Post (more precisely, it is a division of Russian Post). However, with this delivery method, the parcel is delivered by the courier! In addition, delivery times are significantly reduced.
Official website of the service - emspost.ru
Payment for the order is also possible either by prepayment or upon receipt of the parcel (when paying “upon receipt”, a % commission for cash on delivery and a postal fee for transferring money to our address are withheld).
When paying in advance, the buyer pays only the cost of the goods and delivery costs.
personal account on the company website.

For this type of delivery it is provided 10% discount for the entire order placed by prepayment
The discount is calculated automatically in the shopping cart when placing an order.

SDEK

SDEK.
The optimal delivery option, combining speed, quality and reasonable delivery costs.
You can pay for the order in advance or to the courier delivering the parcel.
After sending the parcel, the shipment is assigned a unique number, which will be available in the buyer’s personal account. Using this number, the buyer can independently track the progress of delivery on the company's website.
10% discount for the entire order placed by prepayment in any convenient way (except for goods from the “Sale” section and with a reduced price).
The discount is calculated automatically in the shopping cart when placing an order.

COURIER SERVICE EXPRESS

Delivery is made by Courier-Service-Express.
The fastest delivery option. Dispatch is possible only after 100% prepayment of the cost of the order (product) + delivery costs.
After sending the parcel, the shipment is assigned a unique number, which will be available in the buyer’s personal account. Using this number, the buyer can independently track the progress of delivery on the company's website.
The parcel is delivered by the courier to the specified address.
You can pay in any way. Payment Methods .

TRANSPORT COMPANY

When order amount over 5000 rub. It is possible to send the order by a transport company.

List of Transport Companies with which we cooperate:

• TK PEK- www.pecom.ru
• TK Baikal Service- www.baikalsr.ru
• TK Energy- www.nrg-tk.ru
• TC Business Lines- www.dellin.ru
• Other TCs as agreed

Delivery by a Transport Company is much more profitable, faster and more reliable than Russian Post.
The cost of delivery depends on the weight of the shipment and the recipient's city.
The exact delivery costs and terms can be clarified directly on the websites of the companies listed.
Sending an order by a transport company is possible subject to prepayment order cost.
Payment of delivery costs is made directly upon receipt of the shipment at the Transport Company terminal.

PICKUP

Pickup is possible from any office of the courier company SDEK.

SDEK offices are located in most cities of Russia.

The list of offices (pickup points) is located at this link >>>
(please indicate the address for pickup in the notes to the order)

The cost of delivering an order to the pick-up point depends on the remoteness of your city and is calculated automatically when placing an order.

Payment for the order and delivery costs is possible either by prepayment or upon receipt of the parcel at the pick-up point.
When paying the cost of the order upon receipt at the point, 5% of the order value is added to the delivery cost (SDEK commission for accepting funds)

For this type of delivery it is provided 10% discount for the entire order placed by prepayment in any convenient way (except for goods from the "Sale" section and with a reduced price).
The discount is calculated automatically in the shopping cart when placing an order.

Using the website’s online service, in a few clicks you can find out the exact location of your parcel or postal item delivered by the courier company SDEK.

The courier delivery and dispatch service “SDEK Logistics Solutions” provides services for express courier delivery of parcels, cargo and postal items throughout the Russian Federation. It is worth noting that SDEK is considered the number one postal service, focused on courier delivery of parcels from China to Russia and the CIS.

In just a few clicks you will quickly find out the exact location of your SDEK parcel.

How to track an SDEK parcel?

It is very simple to track the transportation and delivery of a parcel by the SDEK postal company: to do this, you need to enter the unique identifier of the parcel in the tracking line. It should be noted that the format of SDEK identifiers is somewhat different from the usual track code formats (At the beginning of the identifier, as a rule, there are 5 letters, followed by a ten-digit number, and two letters close the number). After specifying the track number, click on the “Track” button and find out the most up-to-date information about the location of your mail item.

How long to wait for an SDEK parcel?

Official delivery times are not specified, but as a rule, parcels arrive within 30-45 days. Such long terms are due to the high workload of customs in China and the Russian Federation, as well as the fact that the parcel is delivered in China by land transport.

Where to pick up a SDEK parcel

Immediately after the parcel arrives at the delivery point, you will receive an SMS message indicating the address where the parcels are delivered. We advise you to pay attention to the operating hours of this department.

The most popular types of SDEK shipments

• Parcel - standard delivery of parcels in Russia;
• Trunk express, efficient and economical delivery of parcels and cargo throughout Russia. Transportation is carried out by land transport;
• Parcel - delivery of goods throughout Russia;
• Express light - urgent delivery of light cargo (up to 29 kg). The service is relevant for the delivery of documentation, both in the Russian Federation and within your city;
• Chinese Express - economical delivery of goods from other countries to the Russian Federation for trading companies.

Is it possible to change the address or date of delivery of a SDEK parcel?

Please note that you can change the address and delivery mode yourself. This functionality is available on the company website.

So, if necessary, you can:

• Adjust the delivery date and time.
• Cancel courier delivery and arrange pickup.
• Select another SDEK branch to receive the parcel.

Today, companies involved in the transportation of goods are very popular. This is explained by simplicity and convenience. By using the services of such organizations, you can save not only time, but also money. Due to constantly growing competition, the bar for service and quality is at a very high level. But, unfortunately, unforeseen situations can occur here too. In order not to darken your mood from lost money and time, we recommend following the rules described below.

Rules for issuing SDEK parcels

After the cargo arrives at the company's branch, you will receive a notification in the form of an SMS message, email or phone call made by an employee of the SDEK call center. A special feature of the company is the presence of delivery points.
Thus, you can pick up the parcel by pick-up; to do this, you need to indicate the address of the office from which it will be most convenient for you to pick up the cargo. It is also possible to order courier delivery, but, of course, you need to pay for it additionally. To do this, go to the company’s official website and go to the “Application for calling a courier” section, then fill out the form and leave a request.

When picking up, you must provide a passport of a citizen of the Russian Federation or a foreign passport. In addition, you can pick up the cargo by presenting other documents: identification card, driver's license, residence permit, military ID. Before you go to the delivery service to receive the cargo, make sure that it has been delivered to the previously specified point. To do this, you need to either wait for a call from a SDEK employee, or call yourself. You can find out the phone number of the desired pick-up point on the company’s website; in the “Office Addresses” section you need to select your city.

You can also track where the package is currently located and change the date, time, address and mode of its delivery. To do this, enter the shipment number in the line located in the upper right corner of the Internet page.

Receipt of cargo by proxy

If the client belongs to the category of individuals, but does not have the opportunity to receive the cargo on his own, you need to draw up an appropriate power of attorney document. It is necessary to attach a copy of the client’s passport to it, this allows you to compare the passport data and personal signature. The person receiving the cargo must provide all of the above documents and a personal passport to a company employee.
If it is not possible to make a photocopy of the principal’s passport, the drawn up power of attorney must be notarized.

If the cargo is registered in the name of a legal entity, then upon receipt you must have with you a power of attorney issued on behalf of the recipient (appointment order) and the manager’s passport.
A sample power of attorney can be downloaded from the company’s official website.

Delivery type selection widget

SDEK has created a visual interface element with which you can perform the following functions:

Select a city with display of goods delivery points in it; Calculate delivery according to the specified dimensions; Select a point for delivery of goods; Display in detail all information about the point of delivery of goods; Configure the display and connection of an interface element;

Memo to the consignee

After you are notified that the cargo has arrived, you must take the following actions:

• Before receiving, familiarize yourself with the conditions under which the cargo is stored and delivered;
• upon receipt, check whether the product or packaging material is damaged;

If there is damage, you must:

• draw up an act;
• write an official complaint;
• collect the entire package of documents about the cargo;
• send documents to the claims department;

Employees of the SDEK courier service process over 120 thousand items per day. To optimize the service, a service cost calculator has been created on the company’s official website, where customers can independently calculate the cost of delivery. To find out the exact price, just enter the cargo parameters online and select a tariff.

Advantages

The functional online service of TC SDEK is useful for private customers, buyers or owners of online stores. Advantages of the calculator on the site:

• Ease of use.
• Speed ​​of obtaining results. The calculation time does not exceed a minute.
• No need to visit the office in person.
• Ease of choosing the optimal tariff.
• Convenient function for selecting a delivery method.
• Possibility to immediately call a courier.

How to find out the delivery price through SDEK

The process of online calculation of the cost of services of the logistics company SDEK takes about a minute and does not require a visit to the office or a telephone conversation with an employee. There are 6 options to find out how much shipping costs.

• Calculator on the official website of the SDEK courier service in the “Cost calculation” section.
• When ordering cargo transportation online.
• In the personal account for the company’s clients who have signed an agreement.
• On the website of an online store that cooperates with TC SDEK, for online buyers of goods.
• A separate simplified service for the Parcel service http://sdek-posylochka.rf will only require you to enter the selected box size and the distance between the sending and receiving points. Such an easy process of registration and calculation for the client means saving time and money.
• On our website.

Section of the official website “Cost calculation”

The calculator on the website www.cdek.ru is available to all clients of the SDEK courier service. Handling it does not require any special skills or time from the user.
How to calculate the cost using the official website calculator:

• Type the query “SDEK” in the search or follow the link https://www.cdek.ru
• On the left side of the page there is a “Cost calculation” button. After the transition, the calculator form will open.
• Enter the cities of the sender and recipient, the weight of the shipment in kg, and the dimensions of the package in the packaging in the fields provided for them.
• Click the “Calculate cost” button.
• Select the desired tariff and delivery options by placing a dot opposite the selected item.
• View the SDEK price for shipping, delivery times.

Order cargo transportation online

When filling out a remote application for the services of the transport company SDEK, the amount that the client must pay in cash to the courier or remotely via an electronic or bank account is indicated.
You can create a new order online using the “Call courier” button on the official website or from the SDEK client’s personal account if you have a signed contract. Before registering all delivery parameters, the system will request the weight, dimensions, destination of the cargo, and delivery tariff.

Personal Area

The functionality of the online account of a private client or partner of the SDEK Courier Service includes a “Calculator” section for quick cost calculation. The jump button is on the left side of the page. After filling out all the fields of the form, the exact amount to be paid and the deadline for delivery appear.

For buyers and online store owners

After concluding an agreement with SDEK, the owner of an online store receives access to a special range of logistics services. Owners of distance selling companies can automate parcel tracking and calculate the cost of sending goods to the consumer. Integration with the freight company service allows the buyer to immediately arrange delivery when ordering goods.

Tariffs and delivery services

The size of the freight transportation tariff depends on many factors:

• Delivery period. If the recipient can wait, and urgency is not a priority, you can save on shipping.
• The distance between the sender and recipient cities. For international cargo transportation, in addition to delivery, the client pays for customs clearance.
• Kind of transport. If the parcel is sent by trucks across Russia, they are priced cheaper. For ground transport, the tariffs are “Main Express”, “Main Super-Express”, “Economic Express”.

Additional services:

• Delivery by courier to the recipient's apartment or office.
• Call a courier to your home.
• Delivery on official holidays, weekends, after 18:00.
• Additional packaging of goods.
• Repeated visit of the courier.
• Storing shipments in a warehouse.
• Lifting heavy or bulky loads to the floor
• Hourly payment for courier.
• Delivery of goods from the “Dangerous” category.

Full information and prices for additional services can be found at https://www.cdek.ru/services/dopolnitelnye_uslugi_i_sbory/index.html
The SDEK freight transportation service calculator is a simple service for the convenience of site users. Delivery costs are calculated within a minute. Payment for additional services is made separately.